Versonel
  • Products
    • Versonel Nightwatcher VSL90 LED Robotic Security Light
    • Versonel Nightwatcher VSL95 WiFi Home Security Light Camera
  • About
  • Purchase
  • Contact

Versonel Nightwatcher troubleshooting

10/20/2016

12 Comments

 
We have all been there - Super excited about your new electronic, all set up... and nothing. It doesn't work. We read the manual, but let's be honest... most manuals, at least to me, read like they are in another language. That is one of the main reasons I enjoy writing these blogs - I love figuring out how stuff works, and spreading my knowledge onto other people in a clear, easy to understand fashion.

Anyway...

This blog will list some common trouble spots with the Versonel NightWatcher and provide some simple solutions.

Problem: Your light is not tracking correctly on your 502, 702 or 802
Solution: Turn off the main power to your NightWatcher. Rotate the head (light) 5x from left to right. Park the light in the left potion looking at the light. Power light back on.

Problem: You are getting an error message like this one for your 802:
Picture
Solution: First, check your WiFi Password - Remember, it is case sensitive! Try re-entering your home WiFi password on the app.
Still not working? Check your WiFi signal strength. If your WiFi signal isn't strong enough, this error message will occur and your NightWatcher will not work. If this is the case, try using a WiFi booster, which can be found at any major electronics store.

​Problem: You tried the above solution, and you are still not able to connect to your app for your 802, or you are having general tracking issues with your 702 or 502.
Solution: Power your light into static mode, then hold the reset button down for 15 seconds. Delete the camera from your app. Then re-start the connection process, which is easily accessible here:https://www.youtube.com/watch?v=0aupG1kwIyo

If you are still having any issues, please feel free to reach out to us via email at service@vesonel.com so our awesome customer service and tech team may assist. 
12 Comments
William Mackrides
5/23/2017 09:44:41 pm

Downloaded app but get error code=10 when trying to connect to camera or stalls on Versonel screen

Reply
Versonel Service
5/24/2017 06:37:18 am

Hi William,

Please contact service@versonel.com and we will help you get connected. Thanks!

Versonel Team

Reply
Ken Schnitzer
9/17/2017 01:09:05 am

Why is there away to remotely put these units on/off or on standby. They work well but they blind us if we are there and we are not using them for security?

Reply
Versonel Team
9/18/2017 10:02:08 am

They can be wired to an on/off switch but for best security results we designed the lights to always be "working". Thanks!

Reply
Michae Cooper
8/5/2018 11:48:47 am

Nightwatcher wont connect to wifi / internet blue light / led will not come on either by pressing reset or any of the suggested ways ?

Reply
Versonel Team
8/6/2018 08:07:09 am

Hello Michae,

Sorry for your issues! Please contact service@versonel.com and they should be able to help you. Thanks!

Versonel Service

Reply
Eddie Clark
10/10/2018 12:20:48 pm

I have the 702
It stays on and pointed all the way to the right
Tried unplugging

Reply
Versonel Team
10/10/2018 02:48:40 pm

Hello,

Sorry for any issues - please email support at service@versonel.com and they will be able to help you. Thanks!

Versonel Team

Reply
Anthony
11/23/2018 07:41:47 pm

I can not connect the App to the unit...I do not see the Versonel Network (model 802)...was working fine until I change Internet suppliers.

Reply
Versonel Team
11/26/2018 06:45:44 am

Please contact service@versonel.com and they should be able to help. Thanks!

Reply
Brenda Jenkins
1/22/2023 10:18:15 am

My VSLNWP702B has stopped working. It flawed red, but now nothing. The motrin sensor area has water in it.

Reply
Versonel Team
1/22/2023 11:18:32 am

Hi Brenda,

Unfortunately, it may be non repairable at this point and this model is no longer available. We have an upgraded model that we can provide a discount code for if you are interested. It has improved weather proofing and an upgraded internal system and app. If interested, please email us at service@versonel.com and we can email you details. Thanks!

Reply

Your comment will be posted after it is approved.


Leave a Reply.

    Author

    Versonel/ Smart+ Products Updates By Employees & Friends

    Archives

    December 2022
    October 2022
    March 2019
    December 2017
    October 2017
    July 2017
    February 2017
    October 2016
    September 2016
    August 2016
    July 2016
    June 2016
    May 2016
    April 2016
    March 2016
    November 2015
    July 2015
    June 2015
    May 2015
    April 2015
    February 2015
    December 2014
    November 2014
    October 2014
    September 2014
    August 2014
    July 2014
    June 2014
    May 2014
    April 2014

    Categories

    All
    Air Fryer
    Infrared Heater
    Laundry
    NIghtWatcher
    NightWatcher Pro
    Portable Air Condtioner
    Pressure Cooker
    Smart+
    Smart+ Ice Maker
    Smart+ Kegerator
    Smart+ Products
    Toolbox Refrigerator
    Versonel
    Washer

    RSS Feed

Copyright Versonel 2023. All Rights Reserved.
Products     About     Where to Buy?    Contact Us     Blog   
Warranty     Manuals