Versonel Nightwatcher troubleshooting
We have all been there - Super excited about your new electronic, all set up... and nothing. It doesn't work. We read the manual, but let's be honest... most manuals, at least to me, read like they are in another language. That is one of the main reasons I enjoy writing these blogs - I love figuring out how stuff works, and spreading my knowledge onto other people in a clear, easy to understand fashion.
This blog will list some common trouble spots with the Versonel NightWatcher and provide some simple solutions.
Problem: Your light is not tracking correctly on your 502, 702 or 802
Solution: Turn off the main power to your NightWatcher. Rotate the head (light) 5x from left to right. Park the light in the left potion looking at the light. Power light back on.
Problem: You are getting an error message like this one for your 802:
Solution: First, check your WiFi Password - Remember, it is case sensitive! Try re-entering your home WiFi password on the app.
Still not working? Check your WiFi signal strength. If your WiFi signal isn't strong enough, this error message will occur and your NightWatcher will not work. If this is the case, try using a WiFi booster, which can be found at any major electronics store.
Problem: You tried the above solution, and you are still not able to connect to your app for your 802, or you are having general tracking issues with your 702 or 502.
Solution: Power your light into static mode, then hold the reset button down for 15 seconds. Delete the camera from your app. Then re-start the connection process, which is easily accessible here:https://www.youtube.com/watch?v=0aupG1kwIyo
If you are still having any issues, please feel free to reach out to us via email at firstname.lastname@example.org so our awesome customer service and tech team may assist.
5/23/2017 09:44:41 pm
Downloaded app but get error code=10 when trying to connect to camera or stalls on Versonel screen
5/24/2017 06:37:18 am
9/17/2017 01:09:05 am
Why is there away to remotely put these units on/off or on standby. They work well but they blind us if we are there and we are not using them for security?
9/18/2017 10:02:08 am
They can be wired to an on/off switch but for best security results we designed the lights to always be "working". Thanks!
8/5/2018 11:48:47 am
Nightwatcher wont connect to wifi / internet blue light / led will not come on either by pressing reset or any of the suggested ways ?
8/6/2018 08:07:09 am
10/10/2018 12:20:48 pm
I have the 702
10/10/2018 02:48:40 pm
11/23/2018 07:41:47 pm
I can not connect the App to the unit...I do not see the Versonel Network (model 802)...was working fine until I change Internet suppliers.
11/26/2018 06:45:44 am
Please contact email@example.com and they should be able to help. Thanks!
1/22/2023 10:18:15 am
My VSLNWP702B has stopped working. It flawed red, but now nothing. The motrin sensor area has water in it.
1/22/2023 11:18:32 am
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